Postage and Packaging
Within the UK
All orders are dispatched via Royal Mail Recorded Signed First Class. This typically takes 1 - 3 days to arrive (although most arrive next day) and the package will need to be signed for.
We aim to dispatch all orders within 1 working day of receiving them.
The charges will be as per follows:
Order value / Postage cost:
£0.00 - £5.00 / £2.49
£5.01 - £13.00/ £3.49
£13.01 - £25.00/ £4.49
£25.01 - £30.00/ £5.49
£30.01 - £39.99/ £6.49
£40.00 plus/ £8.49
Rest of EU
We will aim to send all orders the next business day via Royal Mail AIRMAIL Recorded Signed For service.
The charges will be as per follows:
Order value / Postage cost:
£0.00 - £5.00/ £5.99
£5.01 - £13.00/ £6.99
£13.01 - £25.00/ £8.99
£25.01 - £30.00/ £9.99
£30.01 - £35.00/ £10.99
£35.01 - £45.00/ £12.99
£45.01 - £60.00/ £14.99
£60.01 - £100.00/ £17.99
£101.01 - £200.00/ £26.99
£200.01 plus/ £29.99
For shipping outside the EU please contact me directly for a quote. Send me your location as well as what you want to order and I will quote a price for the shipping. Email info@lizardplanet.co.uk
Returns
Should your item arrive damaged you must notify us within 7 days of receiving the item. Also photos of the damage must be taken and emailed to info@lizardplanet.
Replacement items will be issued or a refund given (please note we only refund the value of the goods, not the cost of postage), however the damaged goods must be returned to us, in secure packaging to:
Lizard Planet
Returns
18 Wych Elms
Park Street
St Albans
Hertfordshire
AL2 2AS
To ensure receipt we would insist you send via a signed for service.
All returns must be accompanied by the packing slip enclosed with your order, as well as a note detailing the reason for return.