Postage and Packaging

Within the UK

All orders are dispatched via Royal Mail Recorded Signed First Class. This typically takes 1 - 3 days to arrive (although most arrive next day) and the package will need to be signed for.

We aim to dispatch all orders within 1 working day of receiving them.

The charges will be as per follows:

Order value      /     Postage cost:
 £0.00  -  £5.00   / £2.49
 £5.01  -  £13.00/ £3.49
 £13.01 - £25.00/ £4.49
 £25.01 - £30.00/ £5.49
 £30.01 - £39.99/ £6.49
 £40.00 plus/ £8.49

 

Rest of EU

We will aim to send all orders the next business day via Royal Mail AIRMAIL Recorded Signed For service.

The charges will be as per follows:

Order value      /     Postage cost:

 £0.00   - £5.00/   £5.99
 £5.01   - £13.00/ £6.99
 £13.01 - £25.00/ £8.99
 £25.01 - £30.00/ £9.99
 £30.01 - £35.00/ £10.99
 £35.01 - £45.00/ £12.99
 £45.01 - £60.00/ £14.99
 £60.01 - £100.00/ £17.99
 £101.01 - £200.00/ £26.99
 £200.01 plus/ £29.99 

For shipping outside the EU please contact me directly for a quote. Send me your location as well as what you want to order and I will quote a price for the shipping. Email  info@lizardplanet.co.uk

Returns

Should your item arrive damaged you must notify us within 7 days of receiving the item. Also photos of the damage must be taken and emailed to info@lizardplanet.

 

 

 

 

 

 

 

 

Replacement items will be issued or a refund given (please note we only refund the value of the goods,  not the cost of postage), however the damaged goods must be returned to us, in secure packaging to:

Lizard Planet
Returns
18 Wych Elms
Park Street
St Albans
Hertfordshire
AL2 2AS 

To ensure receipt we would insist you send via a signed for service.

All returns must be accompanied by the packing slip enclosed with your order, as well as a note detailing the reason for return.